Delete your account and data

How to delete

1. Open the App and go to Settings.
2. Under “About”, tap “Delete all saved data”. Tap it once more to confirm, and your account on our servers and the data on this device are deleted.
3. If the App cannot reach our servers, nothing is deleted (the data on your device also remains). Check your connection and try again.
4. If you cannot use the in-app deletion (for example, because you have already uninstalled the App), send an email to the address below saying that you want your account deleted, together with the account ID that was shown on the Profile screen.

Deletion cannot be undone. Your rank, campaign progress, territories, in-game currencies (war funds, Mandate stones, and Tamahagane steel), items, and online record cannot be restored.

What is deleted

The in-app deletion first deletes your account on our servers (see the next section) and then removes every item the App has saved on this device (those whose storage keys begin with “igo.”).

Game records

Game results, end-of-game details, move records, and suspended games

Skill estimate and achievements

Your estimated skill and the game history behind it, and unlocked achievements and their progress

Settings

Theme, the look of the board and stones, rules, sound effects, haptics, and other settings

Profile

The display name and avatar chosen on this device

Reviews and the AI’s thoughts

Saved reviews and the AI’s thoughts received during games

Error records

Records of abnormal terminations kept only on your device

Anonymous account session

Session information used to access your account on our servers

Your anonymous account is tied to you only through the session stored on this device. The in-app deletion therefore deletes your account on our servers first, and removes the session on your device only after confirming that deletion succeeded.

About data stored on our servers

An anonymous account is issued automatically when you first open the App (or, if you are offline, the next time you are online). Records of in-game currencies, items, and progress, the gacha, online matches, and purchases and restores are tied to this account and stored on our servers to prevent tampering by others. If you have used a feature that uses generative AI, an identifier for counting rate limits is also recorded on our servers (see Sections 3 and 4 of the Privacy Policy).

Even if you have used none of these, the ID of your anonymous account and the initial records prepared when the account is created (profile, progress, in-game currency balances, and free items) are stored on our servers. Unless you use the features above, no further records are added. If you open the App again after deleting your data, a new anonymous account is issued automatically. If you do not want this, uninstall the App after deleting your data. However, if you have the monthly subscription, playing against the on-device AI while connected to a network with “The AI’s thoughts” on leaves a rate-limit record (you can turn it off in Settings; records more than 2 hours past the end of their counting period are deleted by an hourly scheduled process).

For a deleted account (whether deleted in the App or on request), we delete the ID, display name, progress, records of games against the AI, balances and change history of in-game currencies, items, equipment, forging, bonds, pity points, generalship, online record, and purchase entitlement records. Online match records, records of purchase notifications, gacha draw records, and records of rewarded-ad grants are converted into a form that no longer identifies you, to keep them consistent with your opponents’ records and for investigating misconduct, and those older than 365 days from their creation are deleted. Your purchase history remains with each app store.

Send deletion requests to

contact@aicreonext.com

Operator

AICREO NEXT LLC (合同会社AICREO NEXT)

If you uninstall the App

Uninstalling the App also removes the data saved on your device, and your account on our servers can no longer be used (the server records remain until they are deleted on request or by the automatic deletion of unused anonymous accounts). Depending on your device or OS settings, some data on the device may remain, so if you want to be sure it is erased, use the in-app deletion before uninstalling.