Contact

Last updated: October 24, 2026

Please use the following contact for inquiries about Go: Three Kingdoms.

The App has no contact form. Email is the only way we receive inquiries, so we only list a method that reliably reaches us.

What we can help with

Reports of bugs and errors
Feedback and requests
Requests for disclosure, correction, or deletion of data stored on our servers (account deletion)
Cancellation of purchases made by minors
Reports of inappropriate display names
Questions about the Privacy Policy or the Terms of Service
Press and partnership inquiries

You can delete your account on our servers and the data stored on your device yourself with “Delete all saved data” in Settings. You do not need to contact us for this.
Online matches, the gacha, and the features that use generative AI require a network connection. Please check your connection and try again later. Games against the on-device AI work offline.
Your anonymous account is tied to the session stored on your device and cannot be restored if you uninstall the App. For this reason, we cannot recover a lost account. For purchased items, please try “Restore purchases” in the App.
If you cannot use the in-app deletion and request account deletion, please tell us the account ID shown on the Profile screen of the App. Without the ID, we may not be able to identify your account.

When reporting a bug, telling us your device, OS version, and the steps that led to the problem helps us investigate faster.

We cannot promise to answer every inquiry. Depending on the content, we may refrain from answering.

Please do not include personal information in your email that is not needed for your inquiry.